Privacy Policy

This Privacy Policy is meant to help You understand what information We collect, why We collect it, what information We store, use and share with third parties and how (and to what extent) You can update, manage, export and delete your information. Please review the following to have a clear understanding of our privacy policy and accept the same to use Our services. By signing up or subscribing to any of Our services, You are explicitly confirming and accepting the terms of this Privacy Policy, as may be amended from time to time.

Topics Covered

1. Interpretation and Definitions
2. The Company and the services offered by the Company
3. Information the Company collects and shares
4. Information the Company Stores, Data Security and location of the storage
5. Why the Company collects Your Information
6. Export or Deletion of Your Information
7. Requirement for availing our Services
8. Refund/Cancellation Policy
9. Links to Other Websites
10. Changes to this policy
11. Your Legal Rights and responsibility
12. Contact Us

Interpretation and Definitions

For the purposes of this Privacy Policy the words of which the initial letter is capitalized have meanings defined herein. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural:

• "Account" means a unique account created for You to access our Service or parts of our Service.
• "Affiliate" means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• "Application" means the software program or the web application provided by the Company downloaded by You on any electronic device, named 3XTEL.
• "Company" (referred to as either "the Company", "We", "Us" or "Our" herein) means 3XTEL Marketing Pvt. Ltd., a company registered under the Companies Act, 2013 having its registered office at 9-10, C-1, Mahaluxmi Square, Abhay Khand-II, Indirapuram, Ghaziabad-201010.
• "Country" refers to the territorial jurisdiction of India.
• "Device" means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
• "Personal Data" is any information that relates to an identified or identifiable individual.
• "Service" refers to the Application and includes the host of services offered by the Company in association with its associates/channel partners/services providers engaged by the Company.
• "Service Provider" means any natural or legal person, including a company or individual engaged/employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used and which in any manner processes the data on behalf of the Company.
• "Third-party Social Media Service" refers to any website or any social network website through which a User can log in or create an account to use the Service.
• "Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• "You" or "Your" or the "User" means the individual and/or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

The Company and the services offered by the Company

The Company is primarily a cloud telephony service platform that helps small and medium businesses to monitor their telecalling teams and improve efficiency. The Company offers a range of services that helps significantly in contributing to the growth of our clients. Our services include:

• Hosted IVR
• Voice Broadcasting (OBD)
• Cloud Call Center
• Missed Call Services
• Toll Free Number

You may read through our services in detail in the Products section on our website.

Information the Company collects and shares

While signing up and/or using any of the Services offered by the Company, the Company may ask and collect from You (on case to case basis – depending on the service(s) being subscribed/opted for) any of the following information:

• Personally identifiable information:
• Email address
• First name and last name
• Phone number
• Address, State, ZIP/Postal code, City
• Registration details, as applicable eg. GST, PAN etc.
• Employee Detail
• Any other information, as may be deemed essential in this regard.
• Usage Data such as:
• Your Device’s Internet Protocol address (e.g. IP address, type of mobile device.)
• Browser type, browser version, mobile operating system
• The pages of our Service that You visit, the time and date