Hosted IVR Solutions
As a provider of hosted IVR solutions, 3xTel offers businesses a comprehensive platform for automating and managing their interactive voice response systems in the cloud.
Why Your Business Needs 3xTel Cloud IVR Solution
Cloud-Based Infrastructure
3xTel's hosted IVR solutions leverage cloud-based infrastructure, eliminating the need for businesses to invest in on-premises hardware or infrastructure.
Customizable IVR Flows
3xTel's hosted IVR solutions offer customizable IVR flows that businesses can tailor to their specific needs and requirements.
Multichannel Support
3xTel's hosted IVR solutions support multichannel communication, allowing businesses to integrate voice-based IVR systems with other communication channels such as SMS, email, chat, and social media.
Integration with Business Systems
3xTel's hosted IVR solutions seamlessly integrate with existing business systems such as CRM software, helpdesk platforms, and contact center solutions.
Analytics and Reporting
3xTel's hosted IVR solutions include analytics and reporting capabilities that provide businesses with valuable insights into IVR performance, caller behaviour, and operational efficiency.
Reliablity
With our strong system, we ensure that your IVR system will be reliable and accessible at all times, providing a seamless experience for your callers. Our IVR solutions are designed with multiple backup systems to ensure your service is always available.
Here's an overview of the hosted IVR solutions provided by 3xTel and their key features
Easy Setup and Management
3xTel offers a user-friendly platform for setting up and managing voice broadcasting campaigns. Businesses can easily upload their pre-recorded voice messages, select their target audience, and schedule the broadcast with just a few clicks.
High Delivery Rates
3xTel's voice broadcasting service ensures high delivery rates, reaching a large number of recipients quickly and reliably. This helps businesses maximize the impact of their messages and ensure they are heard by their intended audience.
Personalization Options
Businesses can personalize their voice messages with recipient names, account information, or other relevant details, creating a more engaging and customized experience for recipients.
Interactive Voice Response IVR
3xTel's voice broadcasting service can include interactive voice response (IVR) capabilities, allowing recipients to interact with the message by pressing keypad buttons or speaking voice commands. This enables businesses to gather feedback, conduct surveys, or provide options for further action.
Detailed Reporting and Analytics
3xTel provides comprehensive reporting and analytics tools that allow businesses to track the performance of their voice broadcasting campaigns. This includes metrics such as call completion rates, response rates, and conversion rates, enabling businesses to measure the effectiveness of their campaigns and make data-driven decisions.
Scalability and Flexibility
3xTel's voice broadcasting service is scalable and flexible, allowing businesses to adjust the size and scope of their campaigns based on their needs and preferences. Whether targeting a small group or a large audience, businesses can easily scale their campaigns to reach their desired audience effectively.
Compliance and Regulations
3xTel ensures compliance with relevant regulations and best practices governing voice broadcasting, including regulations related to consent, privacy, and telemarketing. This helps businesses maintain compliance and build trust with their audience.
