With 3xTel's cloud call center solution, businesses can establish and operate call centers entirely in the cloud, enabling efficient and scalable customer support and engagement.
With 3xTel's cloud call center solution, businesses can establish and operate call centers entirely in the cloud, enabling efficient and scalable customer support and engagement.
3xTel's cloud call center solution leverages cloud-based infrastructure, eliminating the need for businesses to invest in on-premises hardware or infrastructure.
You don’t need to spend money on any additional software or hardware. Save time and money.
Our Cloud call center provides an amazing calling experience to your callers with power packed features.
Our featured-rich cloud call center helps your agents resolve calls and queries with greater precision.
Our cloud call center will handle a large number of calls and you can solve caller’s queries quickly.
As the name suggests, our call center is completely cloud based. Only pay for what features you use.
Our powerful and smart dashboard allows you to check all statistics and call reports.
Our IVR system allows you to create your IVR flow in real-time. Experience the power of our IVR system
Easily customize your call flow and create multi-level IVR. Add menu options according to your need.
You can monitor and track your agents real time. It will help to improve your customer service.
Our smart call routing will route the calls to the right person and department without failure.
You can easily forward the calls to other agents while you’re busy on another call.
You can record all your incoming and outgoing calls. You can download these any time.
No more manual number dialing with our automated dialer. Improve agents’ productivity.
Our sticky agent feature helps you to connect to the same agent again based on past calling history.
A convenient way for your website visitors to call you with just a click.
Our powerful Text To Speech (TTS) feature enables you to convert your text into voice.
Easily integrate your CRM software with our cloud Call Center just in minutes.
Track real-time report and monitor your all calls. Check the complete report at any time.
You can easily download all call logs and report in excel or .csv format. Or send to your email.
Graphical reports are available to analyse the ability of customer service agents to handle incoming and outgoing calls. This helps in reducing the overall cost per call by increasing the call volume.