Cloud Call Center

With 3xTel's cloud call center solution, businesses can establish and operate call centers entirely in the cloud, enabling efficient and scalable customer support and engagement.

Here's how cloud call center services with 3xTel work and their key features:

With 3xTel's cloud call center solution, businesses can establish and operate call centers entirely in the cloud, enabling efficient and scalable customer support and engagement.

Why Your Business Need our Cloud Call Center Solution

Cloud-Based Infrastructure

3xTel's cloud call center solution leverages cloud-based infrastructure, eliminating the need for businesses to invest in on-premises hardware or infrastructure.

Virtual Setup

You don’t need to spend money on any additional software or hardware. Save time and money.

Amazing Caller Experience

Our Cloud call center provides an amazing calling experience to your callers with power packed features.

Improve Agents’ Efficiency

Our featured-rich cloud call center helps your agents resolve calls and queries with greater precision.

Superior Customer Experience

Our cloud call center will handle a large number of calls and you can solve caller’s queries quickly.

Pay As You Go

As the name suggests, our call center is completely cloud based. Only pay for what features you use.

Experience Powerful Features of Our Cloud Call Center

Smart Dashboard

Our powerful and smart dashboard allows you to check all statistics and call reports.

Live IVR

Our IVR system allows you to create your IVR flow in real-time. Experience the power of our IVR system

Custom Call Flow

Easily customize your call flow and create multi-level IVR. Add menu options according to your need.

Call Monitoring

You can monitor and track your agents real time. It will help to improve your customer service.

Smart Call Routing

Our smart call routing will route the calls to the right person and department without failure.

Call Forwarding

You can easily forward the calls to other agents while you’re busy on another call.

Call Recording

You can record all your incoming and outgoing calls. You can download these any time.

Automated Dialer

No more manual number dialing with our automated dialer. Improve agents’ productivity.

Sticky Agent

Our sticky agent feature helps you to connect to the same agent again based on past calling history.

Click to Call

A convenient way for your website visitors to call you with just a click.

Text to Speech

Our powerful Text To Speech (TTS) feature enables you to convert your text into voice.

CRM Integration

Easily integrate your CRM software with our cloud Call Center just in minutes.

Live Call Reporting

Track real-time report and monitor your all calls. Check the complete report at any time.

Download Excel Report

You can easily download all call logs and report in excel or .csv format. Or send to your email.

Agent Productivity

Graphical reports are available to analyse the ability of customer service agents to handle incoming and outgoing calls. This helps in reducing the overall cost per call by increasing the call volume.

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