Click to Call Services
With 3xTel's Click to Call (C2C) services, businesses can empower their customers to initiate phone calls directly from their websites or mobile apps with a simple click of a button.
Here's how Click to Call services typically work and their benefits
With 3xTel's RCS (Rich Communication Services) SMS service, businesses can deliver enhanced messaging experiences to their customers through rich media content and interactive features.
Here's an overview of what RCS SMS service entails and its benefits
User Initiation
Users visiting a website or mobile app are presented with a clickable button or link labelled "Click to Call" or similar. When they click on this button, a call is initiated to a predetermined phone number.
Convenience
Click to Call services offer convenience for users, especially on mobile devices where typing phone numbers can be cumbersome. Users can easily connect with businesses without having to switch between apps or dial phone numbers manually.
Lead Generation
Click to Call buttons can be strategically placed on websites or mobile apps to encourage users to contact businesses for inquiries, sales, or support. This can help businesses generate leads and convert website visitors into customers more effectively.
Tracking and Analytics
Many Click to Call services offer tracking and analytics capabilities that allow businesses to monitor call activity, track conversions, and gather insights into user behaviour. This data can be valuable for optimizing marketing campaigns and improving customer engagement strategies.
Real-Time Communication
Click to Call allows for real-time communication between users and businesses, enabling immediate assistance, support, or inquiries. This can lead to faster resolution of customer issues and improved customer satisfaction.
Seamless Connection
Click to Call services facilitate seamless connections between users and businesses by eliminating the need for users to manually dial phone numbers. This streamlines the communication process and reduces friction for users.
Here's how Click to Call services with 3xTel work and their key features
Seamless Integration
3xTel provides seamless integration of Click to Call functionality into websites, mobile apps, and other digital platforms. Businesses can easily embed Click to Call buttons or links, allowing customers to initiate calls with just a single click.
Enhanced Customer Engagement
Click to Call services facilitate immediate and direct communication between customers and businesses, leading to enhanced customer engagement and satisfaction. Customers can quickly connect with sales representatives, support agents, or other designated contacts without the need for manual dialing.
Real-Time Communication
Click to Call enables real-time communication between customers and businesses, enabling instant responses to inquiries, requests, or sales opportunities. This reduces wait times and improves the overall customer experience.
Customizable Call Routing
3xTel's Click to Call services offer customizable call routing options, allowing businesses to route incoming calls to specific departments, agents, or phone numbers based on predefined criteria. This ensures that customers are connected to the most appropriate resource for their needs.
Detailed Reporting and Analytics
3xTel provides comprehensive reporting and analytics tools that allow businesses to track and analyse Click to Call interactions. This includes metrics such as call volumes, call duration, conversion rates, and more, enabling businesses to measure the effectiveness of their Click to Call campaigns and optimize performance.
Integration with CRM Systems
Click to Call services offered by 3xTel can be seamlessly integrated with existing CRM systems or customer databases. This enables businesses to capture valuable customer data and track interactions for follow-up and analysis.
Scalability and Flexibility
3xTel's Click to Call services are scalable and flexible, allowing businesses to easily add or remove Click to Call buttons, customize call routing rules, and adjust features based on their evolving needs and preferences.
